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#My scanner doesnt work serial number

#My scanner doesnt work serial number

You should see a “Rented” or “Activated” status next to the scanner's serial number.

Open the Artec Installation Center application (via the Windows Start menu) and check the status of your device.

Step 2: check the scanner status in the Artec Installation Center application If the device manager doesn’t show your scanner as an Artec device, follow these instructions to ensure that you have properly installed the drivers on your PC.

Artec Spider / Space Spider should appear as three instances of “Artec 3D Camera” and one instance of “Artec Color Camera”.

Artec Eva/Eva Lite should appear as one “Artec 3D Camera” and one “Artec Color Camera”.

Open the Windows Device Manager and check whether there is an “Artec 3D Scanners” entry in the list: In all other cases not caused by the latest public Windows update, troubleshoot your connection issue by following the steps below. In this case, please install the latest Artec Studio version, which contains a fix for this Windows update. There is a known issue with the latest Windows update, which can cause a problem with an Artec scanner not being detected in Artec Studio.

This solution is applicable for Artec Studio 12, Artec Studio 13 Important: the latest public update of Windows 10 (1803 build 17134) If your Artec scanner appears as “Not connected” in the Scan section of the Artec Studio software, or you see the "cannot initialize scanner" error upon attempting to start the scanning process, please follow the steps outlined below (in the sequence listed).

This article aims at resolving connection issues with your scanner.